Otto Phones

Elevate patient care, starting with hello.

By adding phones to Otto Flow, you get instant access to client profiles, giving that personalized touch that pet parents expect.

Otto Phones

Elevate patient care, starting with hello.

By adding phones to Otto Flow, you get instant access to client profiles, giving that personalized touch that pet parent expect.

Streamline your phone conversations
with one tool your team will love.

See who is calling, their pets, services, appointments, and more.
Axion Test Clinic 2:33 PM
Thank you for contacting Axion Test Clinic. Sorry we missed your call. Feel free to reply with any additional details or questions and a member of our team will respond as soon as possible.
Reduce redundant tasks with personalized automations and writebacks to your practice information management system. With text, email, phone and in-app communication channels, Otto has you covered.
Our partner has extremely reliable service and Otto has built-in redundancies that keep your clinic connected and operational.

Video

See how simple workflows can make managing phone calls easier.

Build strong client relationships by making communication easy – for your team and your pet parents

Pre-appointment

Ensure your clients and staff are prepared for a visit.

Appointment Reminders
Sent via text and email, reminders can be customized by appointment type to provide details like samples needed or fasting required.
Digital Forms

Customizable, included in appointment reminders, easily added to client conversations, and auto writebacks to most PIMS.

Pre-appointment Deposits
Protect your schedule by requiring deposits be paid when appointment are confirmed.
Telemedicine Appointments
Need to see someone – use Otto video appointment tools to set up and host a telemedicine appointment.
State of the art phone
Secure, reliable phone technology with call routing, voicemail, analytics and more.

Post-appointment

Follow-up with clients easily and ensure it’s easy to contact your clinic for any information.

Post Appointment Instructions
Send additional information after the appointment easily in Otto via text or email.
Client Surveys and Reviews

Otto can send surveys and requests to leave reviews for your clinic automatically following appointments.

Text, Email, Phone, and Video Communications

Follow-up with clients easily and/or have clients reachout out – all via text, app, website widget, or phone.

RX Refill Requests
If clients need a refill before their next appointment, it’s quick and easy to request via text, website, or in-app.
Email Campaigns
Stay in touch about promotions, new research, and other topic with email campaigns that allow segmentation by appointment type, species, age, and more!

Between Appointments

Have multiple ways for pet parents to get in touch between appointments

Service Reminders
Automatically send updates for when a pet is due for special services like dental cleanings for holistic wellness.
Missed Call Message

Send a pre-populated text message when you can’t answer the phone to avoid phone tag follow-up.

Integrated Phones
Better workflows to identify clients when they call, take actions right on the phone in Flow, and follow-up quickly.
Mass Texting and Email
Quickly and easily let your clients know if there’s a last minute closure, change of hours, or parking changes.
Website Widget
Take questions, refill prescriptions, and book appointments straight from your website.
Telemedicine Appointments
Need to see someone – use Otto video appointment tools to set up and host a telemedicine appointment.
Customizable Direct Booking System
Choose which appointments clients can book without picking up the phone. Book on your website and client app, even after hours.

200 Less Hours

a month eliminating
routine tasks

50% Decrease

in no-shows

66% Faster

intake process

“I enjoy all the information it shares (when it pops up) – Anytime we can have more info before we answer a call, that is helpful to our staff.”

Lisa Given, Head Client Service Representative, Crossroads Animal Clinic

Checklist

Is your front desk operating at peak efficiency?

Find out with our Front Desk Efficiency Checklist. Complete our self-assessment and discover how you can reduce staff workload, never miss an important call or text, and enhance client experience.