Otto Flow

Strong Teams,

Elevated Patient Care

When your team is healthy, they can deliver the best care to clients – two and four legged alike. Flow reduces workload with powerful automation, seamless PIMS integrations, and tools that help your clinic run smoother.

Otto Flow

Strong Teams, 
Elevated Patient Care

When your team is healthy, they can deliver the best care to clients – two and four legged alike. Flow reduces workload with powerful automation, seamless PIMS integrations, and tools that help your clinic run smoother.

“With all of the different features they bring,
the automations and the payments, our overall
efficiencies improved drastically.”

John Eaves, Process Improvement Specialist – Technology
at Vets Pets, Holly Springs clinic

Otto Flow provides smooth workflows and meaningful client communications

Otto Flow is an engagement platform that provides simple workflows to extend your team’s personal touch

Pre-appointment

Ensure your clients and staff are prepared for a visit.

“It definitely decreased call volume. I tracked our calls for a period, and after using Flow, we reduced incoming calls by about a third.”

Tessa Giannini

Manager at Muddy Creek

Service Reminders

Automatically send updates for when a pet is due for special services like dental cleanings for holistic wellness.

Appointment Reminders
Sent via text and email, reminders can be customized by appointment type to provide details like samples needed or fasting required.
Digital Forms

Customizable, included in appointment reminders, easily added to client conversations, and auto writebacks to most PIMS.

Customizable Direct Booking System
Choose which appointments clients can book without picking up the phone. Book on your website and client app, even after hours.
Pre-appointment Deposits
Protect your schedule by requiring deposits be paid when appointment are confirmed.
Website Widget
Take questions, refill prescriptions, and book appointments straight from your website.
Mass Texting and Email
Quickly and easily let your clients know if there’s a last minute closure, change of hours, or parking changes.

During the Visit

Ensure your staff is on the same page and your clients get the best service possible.

“Otto has made our clinic more efficient. We can focus more of our time on face-to-face interactions with clients coming into the clinic instead of on the phone.”

Abigail Fulton

Receptionist and Vet Assistant at Rolling Hills

Automated Check-in

Clients let you know they have arrived and fill out any information.

Internal Team Chat
Send messages to your team to stay on the same page as you’re seeing clients.
Faster Check Out
Saved cards, digital payments, and terminals connected to your PIMS ensure clients can pay you quickly.
Telemedicine Appointments
Need to see someone – use Otto video appointment tools to set up and host a telemedicine appointment.

Post-appointment

Follow-up with clients easily and ensure it’s easy to contact your clinic for any information.

“They absolutely love it. They are very thankful for the convenience and technology, and many of them have asked us why we don’t charge them more for the service!”

Dr. M. Duffy Jones

Peachtree Hills Animal Hospital, Atlanta

Post Appointment Instructions
Send additional information after the appointment easily in Otto via text or email.
Client Surveys and Reviews

Otto can send surveys and requests to leave reviews for your clinic automatically following appointments.

RX Refill Requests
If clients need a refill before their next appointment, it’s quick and easy to request via text, website, or in-app.
Fully Integrated Payments
Payments made with Otto writeback to your PIMS for quick and simple end of day reporting.
Email Campaigns
Stay in touch about promotions, new research, and other topic with email campaigns that allow segmentation by appointment type, species, age, and more!
Text, Email, and Video Communications
Follow-up with clients easily and/or have clients reach out – all via text, app or website widget.

200 Less Hours

a month eliminating
routine tasks

50% Decrease

in no-shows

66% Faster

intake process

Video

Reduce redundant tasks
for your team and provide
5 star care

5-Minute PIMS Integration

Stop Copying and Pasting – Syncs with your PIMS in minutes, not hours

Flow seamlessly integrates with leading PIMS, enhancing accuracy, productivity, and client relationships while streamlining operations.

Our 5-minute sync ensures even last-minute appointments receive timely, error-free reminders and keeps everyone on your team on the same page for excellent care.

Increase Appointment Volume

Book appointments even when your clinic is closed

Otto Direct Booking allows your clients to easily schedule appointments directly from your website, 24/7 – saving your team 17 hours per month. It integrates seamlessly with your PIMS, automatically capturing new revenue opportunities during and after hours.

In fact, clinics using Direct Booking report up to 44% of appointments made online occur after regular clinic hours, allowing them to capture revenue during off hours, reduce phone call volume, and provide a better client experience.

“It’s been great for our clients to have an
additional, convenient way to
communicate with us.”

Tessa Giannini, Manager at Muddy Creek

Ebook

How Clinics Can Master Email Communications to Drive Loyalty and Profitability

Read the 9 areas veterinary clinics can master to take advantage of this powerful marketing channel.

Talk about love at first tap

Pet parents give Otto’s app a stellar 4.8 out of 5.

Super helpful!!!

“Since using the app, I’ve never missed an appt for my pet! I’m also able to easily talk to my vet if I need immediate answers on questions. Really easy to make appts too.”

Sophie W., Pet Owner