Get more out of IDEXX Neo with Otto

Otto is the only all-in-one communication platform for your veterinary practice, helping you save time, simplify client communication, and supercharge team productivity. Through the Otto + IDEXX Neo veterinary software integration, you will be able to create streamlined workflows for you scheduling, appointment reminders, examinations, payment processing, and more.


Manage your entire workflow in one place

Simple to learn, easy to connect. No app to download, no software to install, for you or the pet parent. Receive world-class customer support and onboarding from our Clinic Success Managers to get the most from your practice management software.

Ease workload and increase teamwork with cloud based veterinary practice management software

  • Know exactly where each client is in your workflow so you can better communicate with them and your team
  • Automatically route and assign conversations to the appropriate team member and set statuses to easily keep track of each request
  • Add multiple team members or pet owners to a single conversation
  • Hand-off tasks to teammates as the patient moves from appointment request, to exam, to check out or follow-up

Fulfill pet parent requests without
picking up the phone

  • Reduce phone calls by 70% through a self-service client menu on your website to provide customer convenience, and less work for you
  • Easily turn each request into a chat-based conversation
  • Gain the ability to handle multiple requests simultaneously
  • Each client request sends a notification to your Otto Flow™ dashboard to give you all the details you need
  • Receive in-app, text, and email notifications to the number or inbox of your choice

Multiple points of integration with IDEXX Neo for a seamless practice management solution

  • Your appointments, client requests, and patient data all sync with your Neo software to easily keep track of your schedule and conversations
  • Lookup current clients in real-time, automatically pulling in and displaying patient data and electronic medical records from Neo software
  • Send documents, book appointments, create virtual consultations, and payment processing all from your Otto Flow™ user interface
  • All conversation details, notes, forms, and client interactions automatically write back into Neo software or can be downloaded as a PDF

Get more out of IDEXX Neo with Otto. Upgrade today.

VCPR compliance for every state

We work in partnership with veterinarians, practice managers, and medical directors as your clinic’s workflow solution. Otto is VCPR compliant and current with the latest regulations for all 50 states, providing both you and your clients safety and peace of mind. Learn more

“I have always loved the ease of use and adaptability of the Otto platform. The new applications are even more exciting!”

Andrea Dunnings, DVM, Practice Owner / East Atlanta Animal Clinic

“Any opportunity to broaden our pet parents’ capability in providing their pets with consistent, quality care, particularly under circumstances where it would otherwise be unsafe or impossible, is an absolute win in my book.”

Kasey Witt, Greenbriar Veterinary Hospital & Luxary Pet Resort

“We have been very happy with Otto and our clients have really embraced the technology. The platform is user-friendly and helps you keep a good detailed record of the visit.”

Duffy Jones, Practice Owner / Peachtree Hills Animal Hosptial

“Otto’s has been incredibly responsive any time we ask for help or even when we have an idea to improve the platform’s overall functionality for us and other clinics. It’s been a truly collaborative experience, and we appreciate that.”

Hans Bernhard, DVM, Veterinarian / Holly Springs Veterinary Hospital

“Otto’s a simple platform that allows my team to partake in the process, efficiently move through a consult, and give the pet owner the best experience.”

Cheryl Brocki, DVM, Vet's Best Friend

“Otto has been an exceptionally useful platform that allows me to have a quick consultation with both my current clients and local and regional veterinary practitioners.”

Heather Brookshire, DVM, Practice Owner / Animal Vision Center of Virginia

“The app makes it very easy and convenient to triage and consult clients while my kids are watching a movie on Saturday evenings. The extra money doesn’t hurt, either.”

Lori Cavitt, DVM, Veterinarian / Henderson Animal Care Hosptial

“Very streamlined and efficient for vets. Has been hugely effective in providing care throughout the pandemic and I expect it will be a staple in our practice moving forward due to owner demand!”

Tom Wootton, DVM, Lien Animal Clinic