Get more out of your Cornerstone Software with Otto

Otto is the only all-in-one veterinary communication platform, helping you save time, simplify client communication, and supercharge team productivity. Through the Otto + Cornerstone veterinary software integration, you will be able to create streamlined workflows for your appointments, examinations, payments, and more.

HOW IT WORKS

Own the communication

Choose when and how you want to communicate with clients, through video, phone, or text. Look up any client or patient from Cornerstone to start a new conversation. When the conversation is closed, export notes and conversation log to your IDEXX Cornerstone patient files.

Get your time back

Eliminate bottlenecks for you and your team by automating routine admin tasks. Reduce front desk phone calls with pet parent self check-in. Benefit from asynchronous client communication, easily managing multiple conversations simultaneously.

Sync Otto with IDEXX Cornerstone

Build custom workflows by appointment type, keeping both your team and clients in the loop. Sync client data with your IDEXX Cornerstone practice management system to easily keep track of your schedule and conversations.

Simplify appointment scheduling

Receive all your incoming requests for appointments, medical records, virtual consultations, follow-up, and more all in one place. Send and receive unlimited messages at no extra cost.

Send & receive digital forms

Send custom forms with digital signature from Otto to your client’s personal device, eliminating shuffling paper forms back and forth and reducing wait times for your clinic.

Send invoices and collect payments

Send custom invoices and attach relevant documents effortlessly. Receive secure and contactless payments sent from your clients’ personal device.

Manage your entire workflow in one place

No app to download, no software to install, for you or the pet parent. Receive world-class support and onboarding from our Clinic Success Managers to get the most from your practice management solution.

Ease workload and increase teamwork with a collaborative communication solution

  • Know exactly where each client is in your workflow so you can better communicate with them and your team
  • Automatically route and assign conversations to the appropriate team member and set statuses to easily keep track of each request
  • Add multiple team members or pet parents to a single conversation
  • Hand-off tasks to teammates as the patient moves from appointment request, to exam, to check out or follow-up

Fulfill pet parent requests without picking up the phone

  • Reduce phone calls by 70% through a self-service client menu on your website to provide customer convenience, and less work for you
  • Easily turn each request into a chat-based conversation
  • Gain the ability to handle multiple requests simultaneously
  • Each client request sends a notification to your Otto Flow™ dashboard to give you all the details you need
  • Receive in-app, text, and email notifications to the number or inbox of your choice

Multiple points of integration with Cornerstone Veterinary Software

  • Your appointments, client requests, and patient data all sync with your Cornerstone practice management software to easily keep track of your schedule and conversations
  • Lookup current clients in real-time, automatically pulling in and displaying patient data from your Cornerstone software
  • Send documents, book appointments, create virtual consultations, or take payments all from your Otto Flow™ dashboard
  • All conversation details, notes, forms, and client interactions automatically write back into Cornerstone or can be downloaded as a PDF

Get more out of IDEXX Cornerstone with Otto. Upgrade today.

VCPR compliance for every state

We work in partnership with veterinarians, practice managers, and medical directors as your clinic’s workflow solution. Otto is VCPR compliant and current with the latest regulations for all 50 states, providing both you and your clients safety and peace of mind. Learn more

“Otto’s has been incredibly responsive any time we ask for help or even when we have an idea to improve the platform’s overall functionality for us and other clinics. It’s been a truly collaborative experience, and we appreciate that.”

Hans Bernhard, DVM, Veterinarian / Holly Springs Veterinary Hospital

“Any opportunity to broaden our pet parents’ capability in providing their pets with consistent, quality care, particularly under circumstances where it would otherwise be unsafe or impossible, is an absolute win in my book.”

Kasey Witt, Greenbriar Veterinary Hospital & Luxary Pet Resort

“Otto’s a simple platform that allows my team to partake in the process, efficiently move through a consult, and give the pet owner the best experience.”

Cheryl Brocki, DVM, Vet's Best Friend

“The app makes it very easy and convenient to triage and consult clients while my kids are watching a movie on Saturday evenings. The extra money doesn’t hurt, either.”

Lori Cavitt, DVM, Veterinarian / Henderson Animal Care Hosptial

“Otto has been an exceptionally useful platform that allows me to have a quick consultation with both my current clients and local and regional veterinary practitioners.”

Heather Brookshire, DVM, Practice Owner / Animal Vision Center of Virginia

“I have always loved the ease of use and adaptability of the Otto platform. The new applications are even more exciting!”

Andrea Dunnings, DVM, Practice Owner / East Atlanta Animal Clinic

“We have been very happy with Otto and our clients have really embraced the technology. The platform is user-friendly and helps you keep a good detailed record of the visit.”

Duffy Jones, Practice Owner / Peachtree Hills Animal Hosptial

“Very streamlined and efficient for vets. Has been hugely effective in providing care throughout the pandemic and I expect it will be a staple in our practice moving forward due to owner demand!”

Tom Wootton, DVM, Lien Animal Clinic