Extend Your Care Beyond the Visit - Otto-matically
Your Hill’s Connect, truConnect or Client Connection by Boehringer Ingelheim programs are saving your team time and educating clients on your recommendations. Want to double down on this goodness? Adding the other education programs you may not yet be using is simple. Each one works in the background to support pet parents, reinforce your recommendations, and take follow-up off your team’s plate.
Hill’s Connect
Turn your nutrition recommendations into consistent follow-through.
Hill’s Connect, offered in partnership with Hill’s Pet Food, automatically sends timely, personalized messages after the visit, based on real appointment and invoice data, so pet parents remember what you recommended and know exactly what to do next.
It helps drive compliance while making it easy for clients to order directly from you vs. other retailers.
truConnect
Start the pet insurance conversation—before the appointment even begins.
truConnect, offered in partnership with Trupanion, identifies pets that are likely eligible to receive a Trupanion Exam Day Offer and reaches out ahead of wellness visits with simple, educational messages about insurance.
Pet parents come in more informed on the right tools, like Exam Day Offers, your team stays in the loop, and conversations that used to take extra time now happen more naturally.
Client Connection
by Boehringer Ingelheim
Stay on top of refills without adding more to your team’s workload.
Client Connection by Boehringer Ingelheim sends well-timed, personalized refill reminders based on what pet parents actually purchase—no spreadsheets or manual tracking required.
It’s a simple way to support adherence, drive repeat purchases, and keep care on track between visits.
Built by a company clinics already trust
Hill’s Connect, truConnect or Client Connection are powered by Otto, the same platform trusted by over 10,000 veterinary professionals to simplify client communication, reduce no-shows, and save hours of manual work every week.
Otto was built for the real workflows of veterinary teams — automating everything from reminders and follow-ups to digital forms and patient education. It connects directly to your PIMS, so everything stays synced, up-to-date, and easy for your team to act on.
With Otto, teams gain back time, reduce stress, and create smoother, more consistent client experiences — all without adding complexity. It’s exactly the kind of foundation that makes programs like truConnect possible.