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AUSTIN TEXAS, February 18, 2025 – Majority of pet parents see their vet as the #1 source of information on their pets’ health. However, there is a staffing shortage for front desk staff at veterinarian clinics that make it hard for pet parents to stay in contact with their clinic. Otto now integrates with VOIP phone system to help solve this need by taking some of the burden off of front desk staff with the only all-in-one communication platform built specifically for veterinarian clinics.

Otto already saves front desk staff over 200 hours by automating reminders, confirmations, and payments and writing back information like digital appointment forms to the clinic’s Practice Information Management System (PIMS). Knowing this reduced but did not eliminate phone calls, Otto created a phone integration that has efficient workflows to manage calls – identifying when a known pet parent is calling and quickly providing staff with recent conversations, upcoming appointments, and services needed – and to manage missed calls – with an automatic email or text message being sent to pet parents when front desk can’t answer.

“We are always developing products that ease the burden on clinic staff while still allowing them to provide a high level of service,” said Zeynep Young, Otto’s Chief Executive Officer. “This integration extends our powerful integrations into a new communication channel to further ease burden and provide excellent service.”

By adding an integration for phone, clinics can now work out of one system, Otto, for all communication channels – phone, email, text and web – rather than having to learn and manage multiple systems. Plus, staff can provide the holistic level of understanding and knowledge customers expect before, during and in between appointments by having Communications writeback automatically every five minutes into their PIMS and using internal chat in Otto.

With this integration, clinics will now have access to a pop-up in Otto of the pet parent’s profile with all their pets based on the number calling. Staff can quickly see their next appointment, payments, and any messages quickly when they answer the phone to provide superior service. It’s also easy to start messages, request payments, send appointment confirmations, etc. straight within the Otto communication platform, reducing clicks and searches, and ensuring follow-ups are quick and easy to complete.

“I enjoy all the information it shares (when it pops up) – Anytime we can have more info before we answer a call, that is helpful to our staff.” – Lisa Given, Head Client Service Representative, Crossroads Animal Clinic

In addition, Otto can send an automatic text or email to the person on the phone if it can’t be answered – reducing the need to play phone tag and ensuring pets’, and customers’, needs are taken care of. And Otto has built in redundancies that protect the clinic. If phones are not working, Otto Flow communication and Otto Payments will work and vice-versa. This means if any one part goes down, the clinic can still operate and run.

About Otto
Otto is how modern veterinary clinics deliver big wins. We partner with veterinary clinics to put tedious tasks on autopilot so you can focus on the best parts of your job.

Otto’s client engagement platform reduces your team’s time spent on routine tasks by an average of 66%. The product helps decrease call volume while filling your schedule, reduces manual tasks while increasing client compliance, and makes your practice more sustainable while giving pet parents the best options for ongoing wellness and care.

Otto is one of the fastest-growing veterinary software companies in the country. Since 2022, more than 3,000 clinics have joined Otto, and they’re glad they did. Find out more at www.otto.vet.

Press Contact

Lisa Roberts
CMO, Otto
lisa@otto.vet
512-797-4600