Built for vets,
backed by humans.

You use your superpowers to help pets.
We use ours to help you.

Built for vets, backed by humans.

You use your superpowers to help pets.
We use ours to help you.

We speak fluent vet.

Otto’s onboarding, customer success, and support teams don’t just get it—they’ve actually lived it.
From sign-up until…forever, your dedicated contact will move fast and speak your language.

Onboarding made easy

From sign-up to launch, Otto’s U.S.-based implementation specialists—all veterinary pros themselves—make switching to Otto stress-free, fast, and simple for your entire team.

Experience ongoing success

Your dedicated customer success manager partners with your team to drive growth, streamline operations, and ensure Otto works exactly how you need it to—every step of the way.

Support that shows up

Have a question? We’ve got you—and not hours (or days) later. Your team has enough going on. When something comes up, don’t struggle through it or wait for answers, get real answers, right away.

From zero to Otto: onboarding, perfected.

We get it. Learning a new system and training the team can feel overwhelming. Otto has perfected onboarding, so your experience is simple, seamless, and stress-free from day one. Every Otto implementation specialist has worked in practice, and that deep industry knowledge translates to your team going from zero to Otto with ease.

Haylie E.

Former Veterinary Technician
& Medical Team Administrator

“With my veterinary experience, I understand your tight schedules. I set up your clinic’s integration and Flow settings in advance to ensure efficiency without disrupting your workflow.”

Annie T.

Former Medical Team Leader
& Veterinary Project Manager

“My experience leading veterinary teams helps me understand each clinic’s needs. My mission is to provide a seamless and productive workflow for all.”

Brookelyn H.

Former Veterinary Technician
& Inventory Manager

“My veterinary background helps me understand your clinic’s time constraints. I’m dedicated to an efficient onboarding process and will be with you every step, always responsive and available.”

Emma H.

Former Lead Veterinary Technician

“As a former Lead Veterinary Technician, I work with each clinic from a day one to launch. By getting to know the clinic and supporting them throughout, I ensure a smooth transition by being responsive and always available.”

Lauren J.

Former CSR Manager

“My experience as an onboarding specialist and in the veterinary industry allows me to understand your clinic’s needs and offer best practices. This dual expertise enhances the onboarding and ensures lasting success.”

How Otto Onboarding Works

1. Welcome call

Meet your implementation specialist, review your goals, and learn about the process and customizations.

2. Set up

Your implementation specialist customizes your automations, forms, website widgets, and templates.

3. Team training

Everyone learns how to use Otto with Otto U and your clinic-specific training demo.

4. Launch and go live

It’s official! Your team can now engage with clients using Otto.

5. Ongoing support

Meet your customer success manager, your direct point of contact here to help with anything you need.

Hyperfocused on your ongoing success.

Those other breeds disappear after your launch—happy with the win. Not Otto. Like the most skilled pointer, your customer success manager stays sharp, strategic, and dialed into your clinic’s goals long after launch day.

Otto Customer Success: Always by your side—no “heel” required.

Your dedicated customer success manager is your strategic partner in ensuring that Otto works exactly how your clinic needs it to.

They are your direct contact for:

  • Workflow questions and best practices
  • Advice and help with platform configuration changes
  • Additional team member trainings
  • Feature optimization and implementation strategies
  • Strategic changes in alignment with up-to-date clinic needs and goals
  • Feature update information

96.8%

Customer satisfaction score

Always

have direct contact info for our team.

The Otto Customer Success team aims to reply to customer questions within 24 business hours!

Fast answers, real help, no runaround.

When you have a question, Otto Support has your answer. No ticket black holes. No two-hour wait times. No handoffs to people who don’t understand vet med. Just real help, right when you need it.

Otto Customer Support:
Here when you need us, how you want to reach us.

Available via phone, chat, or email Monday through Friday from 7 a.m. until 6 p.m. CT, Otto Customer Support provides:

  • Quick answers to general questions and basic feature help
  • Technical assistance with login, syncing, or other performance issues
  • Fast replies on urgent matters
people-are-using-their-laptop-to-work-at-home-and-2024-11-26-13-02-46-utc

Turns out, people like working with us.

Don’t take our word for it. See what your colleagues have to say
about Otto’s best-in-class onboarding and ongoing support.

“This platform has really given our front desk and support staff a much easier and more manageable workflow.”

Dr. M. Duffy Jones
Peachtree Hills Animal Hospital, Atlanta

“Otto has made our clinic more efficient. We can focus more of our time on face-to-face interactions with clients coming into the clinic instead of on the phone”

Abigail Fulton
Receptionist and Vet Assistant at Rolling Hills

“Setting up forms for people to fill out is so helpful, especially with all the questions already preloaded on there and the ability to be able to create your own forms…I think that has probably been the best thing that we have been able to use here.”

Eric Bazan
Lead Receptionist, Mission Veterinary Hospital, TX

“Otto’s customer service has been fantastic.”

Samantha Millet
CVPM, Bluegrass Animal Hospital

Now it’s your turn: Experience the Otto difference.