Otto Flow

More clients
and pets coming
in the door.

Otto Flow connects the dots between reminders,
booking, follow-up, and payment—so clients
come back, and your team doesn’t burn out.

Otto Flow

More clients and pets coming in the door.

Otto Flow connects the dots between reminders, booking, follow-up,
and payment—so clients come back, and your team doesn’t burn out.

Spend less time chasing, more time connecting.

Most clinics are juggling too many tools just to bring clients back in. Using one tool for texting, another for booking, and another for payments takes too much time for too little return. Otto Flow connects it all in one place. With smart automation and real-time PIMS sync, your reminders, lapsed client campaigns, and follow-ups actually work—so more clients show up, your team stays sane, and your schedule stays full.

Otto Flow helps you

Save time and simplify workflows

Run smoother days with fewer clicks, less rework, and no more “did anyone follow up on this?” Otto Flow replaces manual chaos with smart automation and team visibility.

Deliver a better client experience

Keep clients informed and confident with clear, timely communication at every step—from reminders to refill updates to discharge notes.

Drive appointments & reduce no shows

Make it easy for clients to book, confirm, and pay. With smart reminders, online scheduling, and text-to-pay, Otto Flow helps fill your schedule—and keep it full.

Provide great care to more pets

Keep your data current, your tasks organized, and your team in sync—so pets get follow-up that feels seamless, not scrambled.

1500+ appointments
a month

from lapsed client
automations

50% Decrease

in no-shows

39% of widget
requests

are to book/request
an appointment

When we say all in one, we mean all in one.

From booking to checkout, Otto’s got you covered.

Unlimited texting

Text clients from your clinic number—full team visibility, no app, no character limits, and no extra fees.

Online booking widget

Let clients book directly or request appointments—with controls your team can trust.

Smart reminders

Automatically send forms, instructions, and confirmations—based on visit type, pet age, and real clinic rules.

Mass messaging

Send clinic-wide texts or emails in seconds—closures, promos, education… you name it.

Digital forms

Custom forms, automatic writebacks—no double entry, no rigid templates.

Deposits & payments

Collect deposits and balances faster with text-to-pay and integrated tracking—no extra tools or data chasing.

Refill requests

No more voicemail chaos. Clients request meds or food online, and your team tracks it all in Otto.

Lapsed client campaigns

Automatically re-engage pet owners who haven’t been in for a while—no spreadsheets needed.

Conditional logic

Because not every visit is the same. Customize message timing based on care needs and appointment type.

Task management

Track daily to-dos and follow-ups—refills, callbacks, client questions—without sticky notes.

Call transcripts & summaries

Track daily to-dos and follow-ups—refills, callbacks, client questions—without sticky notes.

AI Recap & message suggestions

Use Otto’s medical notes and suggested client responses instead of starting from scratch.

5-minute PIMS sync

Don’t let anything fall through the cracks. Other platforms sync daily, but Otto syncs every 5 minutes.

Analytics & reporting

Track what’s working—from message opens to booking conversions—without a data degree.

Integrated phones

See who’s calling and pull up context—all inside Otto.

Real support from vet pros

Get real help from people who know vet med. No ticket black holes. No “let me transfer you.”

No more ruff connections.

Enjoy the industry’s fastest sync times with these leading PIMS:

Video

Reduce redundant tasks
for your team and provide
5 star care

Otto Flow provides smooth workflows and meaningful client communications

Apparently, people like to work with us!

Free Guide

Wendy S. Myers’, CVJ, 5 Technology-Powered Efficiencies Every Veterinary Practice Needs

Expert insights for clinics to spend more time on patients, and less time on administrative work.

Alpha Insights

Webinars, podcasts, downloads, best practices, and more… We’ve got the resources you need to lead the pack.