From Chaos to Clarity: How Far West Vet Uses Otto to Stay on Track—and on Time
Meet the tech that feels more like a teammate than a tool.
Running a veterinary clinic isn’t for the faint of heart. Between prescription refills, no-show appointments, and team training, it’s a constant juggling act. That’s why Far West Veterinary Clinic turned to Otto—to make getting things done easier and reclaim their time. Practice Manager, Megan Morrow, and Veterinarian, Dr. Rachel Dreibelbis, share how Otto helps their team stay efficient, communicative, and calm in the chaos.
Morning Mayhem, Managed
“The mornings are the most chaotic for me. I walk in and immediately get hit with questions or problems to troubleshoot.” — Megan Morrow, Practice Manager
Otto’s tools help Megan handle client messages, emails, and tasks quickly, without being pulled to the front desk. That real-time support from Otto’s tools makes the difference when the team is moving fast.
“The mornings are the most chaotic for me. I walk in and immediately get hit with questions or problems to troubleshoot.” — Megan Morrow, Practice Manager
Otto’s tools help Megan handle client messages, emails, and tasks quickly, without being pulled to the front desk. That real-time support from Otto’s tools makes the difference when the team is moving fast.
Communication That Works (Without the Phone)
“Most people can’t answer calls during the day, but they’ll check a text.” — Megan Morrow
“I used to spend a lot of time on the phone. Otto has streamlined all that.” — Dr. Rachel Dreibelbis, Veterinarian
With Otto, the team texts clients updates, reminders, and lab results. It saves time for both staff and pet parents, while keeping communication clear and documented.
No More No-Shows
For big appointments like surgeries, the team uses Otto’s automated reminders, and adds personalized messages or a phone call when needed. That triple-touch system has reduced no-shows by about 40% for Far West.
Training Made Simple
“New hires won’t learn everything in a week, but Otto gives them tools to be helpful from day one.” — Megan Morrow
Otto’s message templates and easy-to-use communication system give new receptionists a running start, even before they’ve memorized every medication or protocol. And when questions pop up, our onboarding team and ongoing support are just a click away, ready to guide your staff through setup, best practices, and anything else they need to feel confident fast.
Two Time-Saving Game Changers
The Otto platform delivers time savings across the board, but two features, in particular, have made a standout difference in the Far West team’s daily workflow:
- Otto’s smart forms sync directly to Avimark—no downloading, uploading, or redundant data entry.
- Drag-and-drop photo uploads make sharing client-submitted images effortless.
The Final Word
“Before Otto, it was just more stressful. Now communication is better, end-of-day takes 30 seconds, and it all lives in one place.” — Megan Morrow