How Tech-Based Services in Veterinary Clinics Bridge the Gap for All Ages

How tech-based services empower older pet owners in modern veterinary care

The veterinary industry has advanced significantly in recent years, embracing technological advancements to enhance the quality of care provided to our beloved animal companions. From digital medical records to telemedicine consultations, tech-based services have revolutionized veterinary clinics’ operations.

One of the most remarkable aspects of these technological advancements is their appeal to all age groups, including older clientele.
Administration on Aging’s Profile of Older Americans states, “41% of people 65 and older are living in a home with a pet and that is expected to rapidly increase by 2040.”

In this blog, we will explore how tech-based services in veterinary clinics cater to a diverse range of clients and are easily adaptable for seniors, ensuring that every pet owner can benefit from the wonders of modern veterinary care.

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Streamlined communication

AARP states, “62 percent of those 70 and older use smartphones. When older Americans use them, it’s most often for email, directions, online searches, or checking social media.”

One primary way technology benefits pet owners of all ages is through streamlined communication channels. Online appointment booking systems and mobile applications have simplified the scheduling of veterinary visits. Older clientele, who might be less accustomed to using traditional phone calls or find it challenging to navigate busy phone lines, can now conveniently book appointments at their fingertips.

Technology has significantly enhanced accessibility through email and messaging services. This has made it easier for seniors to communicate with the veterinary clinic, ask questions, or seek guidance. The absence of the need for face-to-face interactions provides a sense of comfort and convenience, making the process less intimidating and more user-friendly.

Telemedicine and remote consultations

Accessing quality veterinary care can be challenging for seniors living in rural or remote areas. However, with the introduction of telemedicine and remote consultations, geographical barriers are no longer a hindrance.

ASPCA notes, “Research shows that at least one-third of pet owners in the U.S. do not see a veterinarian regularly, with one out of every four pet owners confronting significant obstacles to veterinary care, such as their own health, finances, transportation, or because they live in rural or urban communities that are underserved by veterinarians.”

Seniors can now connect with experienced veterinarians through video calls, sharing images or videos of their pets’ conditions to receive professional advice and treatment recommendations. This saves time and travel expenses and ensures that pets receive timely care, no matter their location.

This is also beneficial for the younger generations with busy schedules because it allows them to take a call from wherever they are located and takes away the hassle of planning veterinary appointments during busy schedules.

Digital medical records

Managing pet medical records can be daunting for all clients, especially for seniors who might misplace physical documents or have difficulty organizing them. With digital medical record systems, all relevant information about a pet’s health and history is stored securely in one place, easily accessible for the pet owner and the veterinary team.

Caitlin DeWilde from DVM360 states, “The practice can download this information into the file, saving valuable appointment time from being spent on hunting down records or old laboratory results or figuring out what food the pet is on.”

This technology not only eliminates the stress of managing physical files but also enhances the efficiency of veterinary care. It ensures that older clients can easily stay on top of their pets’ health, without the hassle of paperwork.

Educational resources

Tech-based services in veterinary clinics go beyond the immediate consultation. Many clinics now offer educational resources online, such as informative blogs, videos, and webinars covering various pet health and care topics.

According to a survey conducted by the National Library of Medicine, “There were no differences based on age, gender, or education on the frequency with which participants reported talking to their veterinarians about online information, how receptive they found their veterinarians to be regarding online information, or how frequently their veterinarians recommended Internet websites.” This basically states that all clientele, whether older or younger, use online sources to find additional information about their pets with or without veterinary initiation.

For older clientele, who may not be able to attend in-person seminars or classes, accessing educational materials through their computers or tablets empowers them to make informed decisions about their pets’ well-being.

Mobile apps and user-friendly interfaces

Moveo makes an important note stating,” Elderly people are a huge market that is largely underserved right now in terms of mobile apps. This is a massive opportunity for mobile and tech startups. These are the people with a lot of time AND money on their hands, as well as some special needs that are very well suited to be effectively met by mobile apps.”

Mobile applications have become an integral part of our lives, and veterinary clinics have harnessed this trend to create user-friendly interfaces catering to all age groups. Whether scheduling appointments, refilling prescriptions, or accessing pet health information, mobile apps provide a convenient platform for older clients to manage their pets’ care effortlessly. These applications often feature intuitive designs, making them accessible to seniors who may not be tech-savvy.

As technology advances, veterinary clinics embrace digital solutions to improve the overall pet care experience for clients of all ages. The tech-based services discussed in this blog not only cater to the convenience-seeking younger generations but also provide accessible and adaptable options for older clientele. These innovations ensure seniors confidently embrace modern veterinary care without feeling overwhelmed or left behind.

Embracing technology is not just about staying current; it’s about creating a more inclusive and caring environment for everyone who walks through the clinic doors.

Book a Demo to Learn How Flow Can Help Your Clinic Keep Clients of All Ages Informed and Up-to-Date With Modern Veterinary Care