How can the same day, in the same profession, be so vastly different?

… When the technology you rely on isn’t designed to keep up, work seamlessly, and adapt to your workflow.

Let’s take a look at a tale of two veterinary practices, derived from real-world experiences.

It was one of those days you don’t forget—and not for the reasons you’d think.

No emotional losses, no short staffing, and—on paper, at least—the day ahead looked productive and profitable.

But as 8:30 a.m. rolled around, the only lobby occupants were the fur tumbleweeds that escaped the night janitor’s reach.

By 9 a.m., the phones lit up with the same story: “I didn’t get a reminder.”

BEFORE OTTO…
“We didn’t have the capability of two-way texting… we’d have tons of no-shows.”

Maybe it’s a good thing, because the universe filled these gaps with walk-ins, late arrivals, and the typical dose of chaos. Like any seasoned team, we switched gears on instinct, juggling emergencies with calm efficiency.

All of us, except one: our software.

Right on cue, our client communications platform crashed, taking the phones, emails, and practice management software access down with it. No records, no reminders, no connection to anything. That included tech support, which left our manager on hold for nearly an hour as the clinic turned into the veterinary version of the Wild, Wild West.

“[Otto provides] support you can count on, without a 45-minute hold time.”

We were paralyzed. We were apologetic.

We were a good team trapped by a bad system.

Ironically, somewhere in the middle of it all, the mail carrier delivered more bad news. Among the day’s deliveries were eight invoices from eight separate communication tools.

Eight separate solutions, creating an exponential number of problems.

Pulling up to the clinic, the first wave of clients and patients were already arriving—each one ten minutes ahead of schedule, as requested. Having already completed the necessary pre-visit forms digitally, they were admitted or escorted into rooms without delay.

Rooms turned over quickly as the team leveraged Otto’s AI-assisted SOAP notes to streamline charting, while threaded client messages kept patient histories at their fingertips, making it easy to get up to speed on each pet’s status and deliver personalized care. As automated follow-ups took care of post-visit communication, technicians were free to focus fully on the next patient, knowing every client would get the right message and care plan—automatically and at the exact right time.

“The deciding factor for us was that Otto offers AI-powered transcription (Otto AI Scribe).”

Of course, nothing runs perfectly forever in vet med. When a tech issue surfaced, a real Otto support team member responded in moments, guiding us through the fix before it could disrupt the day—and coaching us on how to avoid it in the future.

As the last client and pet left—early, thanks to timely confirmations and clear instructions—the day closed as smoothly as it started. Every reminder sent, next-day appointments confirmed, client communications threaded into each patient chart, and follow-ups accounted for—all without the tangle of multiple platforms to slow us down.

“Otto was the only solution with all-in-one pricing… competing platforms were piecemeal.”

We all know veterinary medicine doesn’t follow a playbook. When every shift brings new challenges and surprises, you need software that can pivot just as fast as your team, be as dependable as your favorite technician, and function seamlessly within your existing system.

Put an end to disconnected tech. Otto’s all-in-one design doesn’t just fill the gaps that competitors leave behind—it provides a seamless, supported experience day in and day out.

You never know what the day will bring. Partner with the all-in-one solution built for the pace of veterinary care and supported by a team of real people dedicated to your success.

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