Experience the
Otto-mation difference.

Otto’s smart automations make it possible to create the
personal client experience you want without crushing your team.

Experience the
Otto-mation difference.

Otto’s smart automations make it possible to create the personal client experience you want without crushing your team.

Ditch the dumb triggers.

Most platforms trigger messages based on basic timers (think: “send 3 days before”). Otto’s automations are smart and based on logic, matching how your team actually thinks and how your clinic actually works. Want to send a senior pet dental form only if the patient hasn’t been seen in six months? Done. Want to collect deposits only for new clients or surgeries? Easy.

Otto’s automations adapt to your workflows and care standards, not just the clock.

Clinics using Otto can…

Automate

66%

of routine client
communications

See a

50%

reduction in
no-shows

Save up to

1,000

hours per month
(or more!)

Us vs. them:

How Otto-mations make a real difference in your clinic.

Going far beyond reminders, our automations create more personalized and long-lasting client experiences
while empowering the clinic team with rich client information and better ways to use it.

Otto automates your actual work, not just client messages.

Thanks to bi-directional, real-time PIMS integration, your appointments, confirmations, forms, payments, and more sync automatically—no staff work required—so your team spends less time clicking and more time caring.

  • Auto-document (timestamped, batched, and archived) all messages with Callie the Cat’s mom in your PIMS.
  • Auto-link Callie the Cat, Dean the Dog, and their human to one conversation.

With them, there’s so much copying and pasting.

With other platforms, data sync is limited and laggy—and it often doesn’t happen until overnight. Your team will have to copy and paste data between your PIMS and your client communication system, and your CSRs will have to manually find and send relevant follow-up info and call clients with fasting reminders.

Otto’s automations are logic-driven, not just calendar-driven.

Set triggers based on appointment type, pet age, visit history, outstanding tasks, and more.

  • Auto-send a fasting reminder to Dean the Dog’s dad before Dean’s surgery.
  • Auto-send pancreatitis info to all clients who own schnauzers before Thanksgiving.
  • Auto-send reminders to senior dogs who weigh under 20 pounds and haven’t had a dental in 15 months.

With them, automations are basic.

Other platforms can send messages based on timing (“X days before an appointment”). But if you’re looking for automated messages that cover “If this pet is overdue for Y and hasn’t responded, then send Z,” you’re SOL.

Otto automates your workflow for the entire appointment lifecycle.

From start to finish, Otto’s automations have you covered. We automate digital forms, deposit requests, online booking, consent capture, reminders, confirmations, client education, multi-pet conversations, direct PIMS writeback, and more.

  • Callie’s mom can confirm, sign, and pay a deposit before she arrives.
  • Auto-send follow-up info after Dean the Dog’s surgery.

With them, you get messaging and reminders.

Other platforms focus on messaging and reminders. But if you want to collect deposits, manage forms, attach PDFs to the chart, or update appointment status, you’ll need to do manual work or use another tool.

With Otto, experiences feel personal and clients feel known.

Deliver experiences clients love—and expect—thanks to highly personalized and customized outreach. The best part? Otto’s automations do this work for your team, saving hundreds of hours per month and driving a 50% reduction in no-shows.

  • Don’t require clients to download an app to use all of Otto’s features.
  • Make Dean the Dog’s dad feel special when he receives info specific to pug puppies who haven’t had the parvo vaccine.

With them, clients feel like a number.

Other platforms automate client messages based on a schedule, neglecting a plethora of other personalization opportunities and making clients feel like a number.

What clinics have to say about Otto’s automations.

“With Otto, we’re consistently finished with calls by lunchtime. Used to take all day.”
— Rolling Hills Veterinary Service

“We’ve saved 45 minutes every morning just on automated confirmations. Additionally, features like Text-to-Pay and customizable reminders reduced the number of daily phone calls by about 10.”
— Edinburg Animal Hospital

“We have messaging that automatically goes out for appointment confirmations. We ask for cancellations 24 hours in advance, so at 36 hours, they get a notification saying, ‘Fluffy has an appointment tomorrow at 10:00. Click confirm or reschedule.’ That’s super helpful because I don’t have to call those people when they confirm.”
— Broadheadsville Vet Clinic

Otto’s targeted and smart automations can drive…

Up to a

30-75%

lift in prescription compliance

Up to

$1M

in annual incremental revenue

Why CSRs love Otto

  • Check clients in faster. They can confirm, sign, and pay a deposit all before they arrive.
  • Auto-send and auto-attach digital forms.
  • Auto-request deposits with customizable logic (new clients only, all dentals, etc.).
  • Auto-route messages to specific staff based on intent (Rx refill = pharmacy team).

Why veterinarians and technicians love Otto

  • Auto-link multiple pets and clients to one conversation.
  • Auto-document all messages in the PIMS (timestamped, batched, and fully archived).
  • Easily send personalized follow-ups and educational information.
  • Automate appointment notes and PIMS documentation.

Why practices love Otto

  • Reduce no-shows and drive visits.
  • Reduce burnout by automating the team’s mundane tasks.
  • Deliver 5-star, highly personalized client experiences.
  • Improve compliance and revenue.

Why pet owners love Otto

  • No app download required.
  • Easy communication with the veterinary team via text, email, app, or phone.
  • Personalized experiences mean never feeling like a number.
  • Easy access to pet medical records, prescription refill requests, and more.

Smarter automations.
Less busy work.
Happier clients.
Healthier patients.

Find out how Otto-mations can make a difference for your practice.