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PLEASE READ THESE TERMS CAREFULLY

These Consumer Messaging Terms (the “Messaging Terms”) apply to text (SMS/MMS) messages you receive that are delivered through the messaging platform operated by Televet, Inc., d/b/a Otto (“Otto,” “we,” “us,” or “our”). Otto provides the technology that delivers those messages; your Clinic decides who to contact and what to send. These Messaging Terms describe the messaging program and how it works. They are not your Clinic’s privacy policy — see “Your Privacy” below.

1. About the Messaging Program

Your Clinic uses Otto to communicate with its customers by text message. Depending on your Clinic’s configuration and the consent you provided, messages may include:

• Transactional messages — such as appointment reminders and confirmations, service updates, prescription or care reminders, and account or billing notices.
• Promotional messages — marketing or promotional content, which are sent only where you have provided the express written consent required by law.

2. Your Consent

You are receiving messages because you provided your mobile number to your Clinic and agreed to receive text messages from it. Your consent is given to your Clinic, which is responsible for obtaining and maintaining it. Consent to receive promotional messages is not a condition of purchasing any goods or services. If you did not intend to consent, or you no longer wish to receive messages, you may opt out at any time as described below.

3. Message Frequency

Message frequency varies and depends on your interactions with your Clinic and the services you use.

4. Message and Data Rates

Message and data rates may apply. These charges are billed by and payable to your mobile carrier. Check your mobile plan for details. Otto and your Clinic are not responsible for any charges imposed by your carrier.

5. Opt Out and Help

• Opt out: Reply STOP to any message to stop receiving text messages. After you reply STOP, you will receive one final message confirming that you have been unsubscribed. You may also contact your Clinic directly to opt out.
• Help: Reply HELP for help, or contact your Clinic, or contact Otto at support@otto.vet.

Opting out of text messages does not opt you out of other communications from your Clinic, such as phone calls or emails, and does not end your relationship with your Clinic.

6. Supported Carriers

The messaging program is supported by major U.S. mobile carriers. Carriers are not liable for delayed or undelivered messages. Otto does not guarantee that messages will be delivered, as delivery depends on your carrier, device, and network conditions.

7. When Messages Are Sent

Messages are sent between 8:00 a.m. and 8:00 p.m. in your local time zone, or as otherwise configured by your Clinic consistent with applicable law.

8. Your Privacy

Otto acts as a service provider to your Clinic. When Otto processes your personal information — such as your name, mobile number, and message content — it does so on your Clinic’s behalf and under your Clinic’s instructions, not for Otto’s own purposes. Your Clinic is the party responsible for your personal information, and your Clinic’s privacy policy governs how that information is collected and used.

To exercise privacy rights regarding this information — such as to access, correct, or delete it — please contact your Clinic. If you contact Otto, we will refer your request to your Clinic or assist your Clinic in responding. You may reach Otto at privacy@otto.vet. Otto’s handling of information collected directly through the Otto website and Otto accounts (for example, veterinary staff accounts) is described in the Otto Privacy Policy.

9. Changes to These Messaging Terms

We may update these Messaging Terms from time to time. The current version will be available at the link provided in messages or on the Otto website. Your continued participation in the messaging program after an update takes effect constitutes acceptance of the updated Messaging Terms.

10. Contact

Questions about the messaging program may be directed to your Clinic or to Otto at TeleVet, Inc., d/b/a Otto 2400 E Cesar Chavez St, Suite #320, Austin, TX 78702.