Introducing Hill’s Connect Program Powered by Otto
Nutritional compliance program that supports adherence and stronger client relationships.
Helping more clients follow nutritional recommendations
Most pet parents trust you. So why are they figuring out nutrition alone?
Veterinary teams are still the #1 trusted source for pet health — but 9 out of 10 pet parents end up managing nutrition decisions on their own.
Hill’s Connect bridges that gap. It gives your recommendations more staying power by delivering timely, supportive messages that reinforce your guidance — driving compliance and your revenue.
- Your protocols stay front and center
- Messages are triggered by real appointment and invoice data
- Clients are reminded of clinic-backed, convenient Hill’s options — before they go searching elsewhere.
How it Works
Campaign #1
Hill’s Nutrition Compliance
Your clinic’s nutrition recommendation is the starting point. This automated campaign makes sure clients have the support they need to follow through — no extra work for your team.
Campaign #2
(Optional) Pre-Surgery Nutrition Education
Help clients feel more prepared — and more likely to follow post-op nutrition guidance.
Why Clinics Love It —
Low Effort, Real Impact
- Free and optional. Hill’s Connect is a no‑cost add‑on for clinics recommending Hill’s diets — no extra work from your team.
- Supports client action. Clients get the right messages at the right times — reinforcing what you already told them in the clinic. Clinics see up to 75% message engagement from pet parents.
- Drives better outcomes. Messaging that reduces confusion and boosts compliance leads to healthier pets and fewer repeat calls — and a Hill’s to Home registration rate of up to 85%.
- Increases nutrition revenue. Clinics using Hill’s Connect have seen 7× more purchases and up to $2,000 in additional Hill’s sales each month.
- Builds loyalty. Pet parents feel supported and understood — making them more likely to follow your guidance and stick with your clinic.
Built by a company clinics already trust
Hill’s Connect is powered by Otto, the same platform trusted by over 10,000 veterinary professionals to simplify client communication, reduce no-shows, and save hours of manual work every week.
Otto was built for the real workflows of veterinary teams — automating everything from reminders and follow-ups to digital forms and patient education. It connects directly to your PIMS, so everything stays synced, up-to-date, and easy for your team to act on.
With Otto, teams gain back time, reduce stress, and create smoother, more consistent client experiences — all without adding complexity. It’s exactly the kind of foundation that makes programs like truConnect possible.