AI that finally delivered on the promise of automation, after years of trying other platforms that fell short.

When AI first entered the veterinary world, Craig Putt, Owner at Beachy Cove Animal Hospital, was curious but cautious. He had seen the promise of transcription and automation years before, but the reality often fell short. “We kept trying more and more things,” he explained. “At that time, it just wasn’t working.”

Craig and his clinic team tested two or three different AI tools, investing in trials that looked promising on paper. But once implemented, adoption fizzled. Staff avoided the tools, workflows slowed, and the promised efficiency gains never materialized. “It didn’t matter what we did. We paid for it, but it wasn’t being used,” Craig admitted.

The problem wasn’t the idea of AI, it was the execution. Most platforms demanded extra steps, clunky integrations, or weren’t designed with veterinary teams in mind. What should have saved time ended up creating new headaches.

Things changed when Craig’s clinic switched to Otto, where AI wasn’t bolted on, it was built in. “Once we moved over to Otto and had AI built in, that was the game changer,” Craig said. Instead of requiring a complicated setup, Otto synced seamlessly with appointments, allowing doctors and staff to start transcription instantly.

Craig described how simple it was to announce to clients, “Hey, we’re using AI in the appointment. If you have any concerns, we can stop it.” That transparency built trust, while Otto’s real-time transcription meant nothing slipped through the cracks. “It allows us to catch things we may not have documented before,” Craig explained. The visit record stayed accurate and complete even during emergencies that pulled doctors away mid-note.

For Craig, the biggest impact was personal. He recalled watching his wife spend Saturdays buried in charts, logging 14 hours on weekends to finish documentation. AI, and Otto specifically, changed that. By capturing conversations in real time and generating usable notes, the clinic reclaimed hours once lost to paperwork.

“It’s so helpful for staff notes,” Craig said. “It makes life so much easier.” Instead of a tool that sat unused, Otto became an everyday fixture. Staff could use laptops, desktops, or even phones, making adoption effortless. “We tried several other companies with trials. But with Otto, we just went for it,” Craig said. “It’s been super helpful and super easy to implement.”

Craig’s story captures the difference between AI that sounds good in theory and AI that actually works in practice. After numerous trials and errors, he’s seen firsthand how the right platform can turn skepticism into enthusiasm. With Otto, AI isn’t just a tool, it’s a teammate that helps veterinary professionals spend less time typing and more time caring.

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