The Agents Are Coming:
A Look at How AI Is Shifting from Asking to Action and
What That Means

For most veterinary teams, AI has so far meant asking a question and getting an answer: a summary, a draft, or a SOAP note. That’s changing fast. A new generation of AI agents doesn’t just answer. It takes action, like booking appointments, sending follow-ups, updating records, and working across the tools your practice already uses.

In this session, Dr. Adam Little gives a practical introduction to AI agents: what they are, how they differ from the chat tools your team may already use, and where they’re starting to show up in veterinary practice. He’ll then share best practices for getting real value from agents while keeping your team, your clients, and your data safe. That includes where to start, what to keep a human in charge of, and the guardrails to put in place before you let AI act on your behalf.