Otto’s Top 5 2025 Client Engagement Report Takeaways
The data behind how top-performing clinics attract, engage, and retain clients — and how you can too.
In veterinary care, communication isn’t just about reminders — it’s the backbone of client loyalty and team efficiency. Otto analyzed data from 5,000+ clinics to uncover what separates thriving practices from the rest.
Inside the Top 5 2025 Client Engagement Report Takeaways, you’ll discover:
- How 37% of bookings now happen after hours — and what that means for your scheduling strategy
- Why personalized text reminders outperform generic ones (and how to time them perfectly)
- The impact of digital forms on staff productivity and client experience
- How AI scribes are saving doctors 30+ hours a week
- Why staying connected between visits drives repeat business and loyalty
