[Checklist] How to Identify and Re-Engage Lapsed Clients

Systematically identify lapsed clients, understand why they left, and implement targeted strategies to re-engage them

Maintaining strong client relationships is crucial for veterinary clinics to ensure pets receive continuous care and to support the clinic’s success. 

By following this checklist, clinics can improve client retention, enhance the quality of care, and foster long-term relationships, ultimately contributing to the clinic’s growth and success.

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