Turn “We haven’t seen you in a while” into “See you soon!”
Download Otto’s Lapsed Client Checklist—the fast, friendly way to re-engage inactive clients and fill your appointment book.
Every clinic loses touch with clients now and then—but winning them back doesn’t have to take hours of manual outreach.
Our free Lapsed Client Checklist walks you through:
- How to pull and prioritize lapsed client lists
- Writing empathetic, personalized messages
- Adapting your tone for text, email, and phone
- Tracking re-engagements using Otto reports
Whether you use Otto or not, this checklist gives your team a framework to reconnect with pet owners—and remind them how much their pets mean to you.
