Frequently Asked Questions

Over the years, we’ve grown our platform from being a pioneering telemedicine platform to becoming a comprehensive solution that empowers veterinary practices for full clinic success. Our new brand, Otto, symbolizes this transformative growth and expansion into areas like workflow automations, client communication, and more.

The name Otto also brings to mind the automations (or Otto-mations) our solutions deliver that take time-consuming, cumbersome tasks off your plate, so you can focus on providing the best care possible.

Our rebranding from TeleVet to Otto will not alter the core services and offerings you rely on. Your experience with us, the exceptional care you provide to your patients, and the relationships you’ve built with your clients remain at the heart of what we do.

The transition to Otto will be seamless, ensuring that you can continue to access and utilize our platform just as effortlessly as before. Our commitment to delivering a user-friendly experience remains unchanged, and we’re excited to continue supporting your veterinary practice’s success in every way possible.

Rebranding from TeleVet to Otto will not cause any disruption to your service. There will be no downtime or interruption to your product experience during this transition.
You can continue to access the platform as usual, with no interruptions or adjustments needed. Your convenience and security remain our priority as we move forward with this transition.

No, existing integrations referencing will continue to be supported without requiring any code changes on your part.

Rebranding from TeleVet to Otto will not impact your vital information. All your data, patient records, and important details will remain available in Flow, ensuring uninterrupted continuity of care. Your trust is of the utmost importance to us, and we’re committed to making sure your experience remains consistent and secure.
Your clients will begin to see the name Otto instead of TeleVet in the coming weeks as we update our mobile app and pet portal. They will not have to download a new mobile app. The same QR codes you use today to promote downloading the mobile app will continue to work after the rebranding is complete.

Our commitment to providing exceptional support remains steadfast throughout our rebrand from TeleVet to Otto. You can expect the same high level of personalized assistance and guidance you’ve come to trust from us. Our support hours and availability have not changed, but we do have an updated email address. If you have any questions, we are here to help.

Support Hours: Monday-Friday, 7am-6pm CT
Call Us at 512-858-6929
Email us at

As we get closer to rolling out the Otto brand for your clients in our pet portal and mobile application, we will update you with a link to Otto-branded materials on our website you can use to promote Flow to your clients. For now, while the mobile app and pet portal still have TeleVet branding, we recommend you continue to use your current TeleVet-branded materials for the time being.

No, we are still the same privately held company as before.
No, our legal entity is not changing. We are still the same company now doing business as Otto. Our contracts and terms of service have not changed. There is no need to update or re-sign contracts.
As we transition from TeleVet to Otto, we want to ensure you’re well-informed about all the latest updates, announcements, and changes. You can stay connected with us through multiple channels. Our email communications will provide you with timely news and information. When you log into Flow, your Success Hub will be a valuable resource for rebrand-related details. Additionally, we encourage you to follow us on our social media platforms – Facebook, Instagram, and LinkedIn – to keep up with our journey and the exciting developments ahead. We’re dedicated to keeping you informed every step of the way.