Get Five Star Client Satisfaction

Flow by Otto automates client communication to create raving fans

Trying to boost your positive Google reviews? Flow by Otto automates the client communication experience to increase overall pet owner satisfaction and then takes it a step further…

After identifying who your happiest customers are, Flow sends satisfaction surveys to boost your positive reviews–automatically. Flow is an all-in-one platform that streamlines scheduling, communication, and payments to give your staff a breather–and your clients a “wow” experience.

Flow is automating over 7 million texts per year to improve client satisfaction and loyalty:


83% of millennials expect a follow-up call or text within 48 hours after a visit.1 Flow automates critical touchpoints to improve both pet owner satisfaction, quality of care.

Pet owner expectations have changed. Instant gratification text-based communication is the base-line for a good customer experience. Flow goes beyond typical texting platforms to automate workflows to create a memorable customer experience.


Flow is good for clients and staff. Veterinary teams give Flow a 4.5/5 satisfaction score.

Contact Us

Let your team do the work they love, let Flow
by Otto handle the rest.