No Shows? No More.

No Shows? No More.

Flow by Otto automates the appointment booking and reminder process from nose to tail

Tired of dealing with no-shows? How about wellness exams where fecal samples are forgotten?

We hear you! Flow by Otto automates appointment booking, pre-visit communication, and post exam notifications to surprise and delight clients (and give your team a breather). Communication is delivered via both text and email to catch pet owners where they prefer to communicate.

Flow is automating over 7 million texts per year to increase the quality,
and quantity of pet owner communication:


83% of millennials expect a follow-up call or text within 48 hours after a visit.1 Flow automates communication at critical touchpoints to make sure pet owners are prepared for their appointments. Flow also gives them the opportunity to proactively reschedule instead of ghosting you.


57% of millennials prefer text message appointment reminders.1 Deliver critical pre-appointment information with Flow.


According to studies, it takes 7 touches for someone to retain a message. You don’t have time to tell clients the same things 7 times–but Flow does.

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Let your team do the work they love, let Flow
by Otto handle the rest.